✅ 30-Day Satisfaction Guarantee — If you're not happy, we'll make it right. No hassle.
Our Guarantee
We want you to love every product you receive from PURRELLE. If for any reason you are not completely satisfied with your purchase, you may request a refund or replacement within 30 days of receiving your order.
Eligible for Return / Refund
- Items that arrived damaged or defective
- Items that were incorrect (wrong product or color)
- Items that did not match the product description
- Items you are unsatisfied with for any reason within 30 days
How to Request a Return or Refund
- Email support@purr-elle.com with your order number and reason
- Include a photo if the item is damaged or incorrect
- Our team will respond within 24 hours with next steps
- Refunds are processed within 3–5 business days of approval
Refund Timeline
Once your refund is approved, please allow 5–10 business days for it to appear on your original payment method. This timeline is determined by your bank or card issuer, not PURRELLE.
Non-Refundable Items
- Items returned after the 30-day window
- Digital products or gift cards
- Items damaged due to misuse or improper application
Exchanges
We do not currently offer direct exchanges. If you would like a different product, we recommend requesting a refund and placing a new order for the item you want.
Need help with a return or refund?
Our team is standing by to help make things right.
Contact Support