Shipping Policy

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note that processing times may be longer during peak seasons, holidays, or promotional periods.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

• Domestic Orders: 3–7 business days
  International Orders: 7–21 business days

Delivery times are estimates and are not guaranteed.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information so you can monitor your package.

International Shipping

Purrelle ships worldwide. International orders may be subject to customs duties, taxes, and import fees imposed by your country's customs authority. These charges are the responsibility of the customer.

Delays

We are not responsible for shipping delays caused by carriers, weather conditions, customs processing, or other circumstances beyond our control.

Incorrect Shipping Information

Please ensure that your shipping address is accurate and complete. Purrelle is not responsible for orders shipped to incorrect addresses provided by the customer.

If you notice an error in your shipping information, contact us as soon as possible after placing your order.

Lost or Stolen Packages

Purrelle is not responsible for lost or stolen packages marked as delivered by the carrier. If your package is missing, please contact the shipping carrier directly to file a claim.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery with photos of the damaged item and packaging. We will work with you to resolve the issue.

Contact Information

If you have any questions about this Shipping Policy, please contact us through our website contact form or customer support email.