Refund policy
Return and Refund Policy
Returns
We want you to be completely satisfied with your purchase from Purrelle.
If you are not satisfied with your order, you may request a return within 14 days of receiving your item. To be eligible for a return, the item must be unused, unworn, in its original condition, and in the original packaging.
Certain items are non-returnable, including:
- Custom or personalized items
- Gift cards
- Final sale items
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or credit card provider.
Original shipping charges are non-refundable.
Exchanges
We replace items only if they are defective, damaged, or if you received the wrong item. Please contact us within 7 days of delivery to request an exchange.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Non-Refundable Items
The following items are not eligible for refunds:
- Custom-made or personalized products
- Gift cards
- Final sale items
Late or Missing Refunds
If you have not received your refund after the stated processing period:
- Check your bank account again.
- Contact your credit card company, as it may take additional time before the refund is officially posted.
- Contact your bank for further information.
How to Request a Return or Refund
To initiate a return or refund request, please contact us through our website contact form or customer support email and include:
- Your order number
- Reason for the return
- Photos (if the item is damaged or defective)
Contact Information
If you have any questions about this Return and Refund Policy, please contact us through our website contact form or customer support email.